FAQs-title




SEGWAY PT
Q-question What’s a glide?
A-answer A glide is a trip you take on a Segway PT. We like the term because it simply and accurately describes the easy and smooth riding motion of a PT. Gliding is a fun way to meet new people, see the sights, or just get out and enjoy the day.
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Q-question What is it like to glide on a Segway PT?
A-answer Gliding on a Segway PT feels like nothing you’ve ever experienced! Step on and your instincts take over. You’ll quickly realize that the Segway PT will respond similarly to how you balance yourself – as if it were an extension of your body. Simply lean forward slightly and the PT will move in response. It all feels incredibly natural and really cool.
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Q-question What’s the Segway Smile?
A-answer The PT is more than a product; it’s an experience. Going from place to place becomes fun. Riders are empowered pedestrians that cover more ground, work smarter, are more productive and move more intelligently. The experience of gliding manifests itself in an ear-to-ear grin known as the Segway Smile.
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Q-question How does The PT move? How does it balance?
A-answer The PT senses the lean of the rider with the assistance of five micro-machined angular rate sensors and two accelerometers that sense the angle of the PT with respect to gravity at 100 times per second. It balances the rider by applying forces to the ground in the direction of the lean. If you lean forward the PT applies motor torque to the wheel to push it forward, bring you upright and balance you. When you lean back, it applies reverse torque to slow you down and balance you accordingly.
The Segway PT’s Leansteer technology encourages riders to lean and move from Point A to B. It does so by using the sideways lean measurements of the rider, along with the roll angle of the platform, to generate acceleration. Gently move the handlebar and LeanSteer frame in the direction you want to travel and feel the PT respond.
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Q-question How much does a Segway PT cost?
A-answer Due to exchange rates, tariffs and other taxes, pricing may vary. It’s best to contact your local Authorized Segway Dealer/Distributor, using our locator, to discuss pricing.
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Q-question Is it legal to use a Segway PT in my country?
A-answer For international regulatory inquiries, please contact your country’s distributor. In general, no U.S. state prohibits the use of Segway PTs, however local regulations may exist. Click here to review a list of domestic regulationsby state. However, we strongly recommend that riders contact their local legislature for the most current information regarding the use of PTs in public areas.
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Q-question Is the Segway PT more efficient than a car?
A-answer Yes. The Segway PT is 11 times more efficient than the average American car(1) and over 3 times more efficient than even the highest-mileage scooters. As a zero-emissions vehicle, the Segway PT can also go indoors. It does draw electric power during recharge, but that electricity causes 14 times less greenhouse gas emissions(2) than a car. Click here to review our whitepaper, The Role of the Segway PT in Emissions Reduction and Energy Efficiency.
(1) www.fueleconomy.com
(2) US Environmental Protection Agency
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Q-question Does a Segway PT fit in the trunk of a car?
A-answer Yes. It will fit into most car trunks. The PT’s LeanSteer frame detaches from the powerbase to give you more flexibility when transporting it. The height of a LeanSteer frame may be adjusted to ensure a rider’s comfort. This also allows the unit to be stored more easily. Keep in mind that the Tool-less Release Accessory, which is available for purchase, can be used to easily detach the LeanSteer frame from the base.
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Q-question Does the Segway PT have weight limits?
A-answer Yes. Segway sets weight limits for rider safety and to reduce the risk of damage to a Segway PT. A rider must not be less than 100 lbs. (45 kg). The PT’s maximum payload (which includes the rider and all cargo) is 260 lbs. (117 kg). The total weight of any handlebar cargo plus any additional attachments hanging from the handlebar should not exceed 10 lbs. (4.5 kg).
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Q-question How fast can the Segway PT travel?
A-answer Each Segway PT is equipped with two operational settings, ‘beginner’ or ‘turtle’ mode and ‘standard’ mode. The beginner setting is set to 6 mph/13 kph and the standard setting is set to travel up to 12.5 mph/20 kph. 12.5 mph is roughly equivalent to a 5-minute mile.
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Q-question How far can a Segway PT go on a single charge?
A-answer On a single charge the i2 can support up to 24 miles/38 km of travel, while the x2 can support a trip of up to 12 miles/19 km. Keep in mind that travel distances are dependent on payload, riding style and terrain. In addition, batteries will recharge when traveling down hills. You’ll be amazed at just how far the PT can take you.
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Q-question How do you charge a Segway PT?
A-answer A standard wall outlet charges a Segway PT’s batteries. To fully recharge the batteries from empty requires 8-10 hours. However, your PT may be plugged in to top off its charge at any time.
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Q-question Can I use the Segway PT in the rain?
A-answer Yes. The PT is sealed to allow it to operate in wet weather. Just be careful as slippery surfaces can be hazardous. Keep in mind that the unit is not designed to withstand being submerged in water. Therefore, you should avoid exposing the PT to heavy downpours and extended periods of heavy rain.
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Q-question What’s the InfoKey™ controller?
A-answer The InfoKey controller is a key and dashboard for your unit. Each is uniquely programmed to start and lock a specific Segway PT. It also provides real-time information on battery life, speed and system performance. In addition, it features a security system to discourage anyone from tampering with the unit should you need to leave it parked. The security function is intended for use when you are in the general area and able to respond to an alarm.
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Q-question How many wireless InfoKey controllers come with the Segway PT?
A-answer Two wireless InfoKey controllers are included in the box with each Segway PT.
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Q-question Can I reprogram my InfoKey controller?
A-answer You can do some basic programming, such as setting the time, date and whether you want the display to show miles or kilometers. You can also set the beginner setting speed, standard setting speed and ‘off’ time for Standby mode. Please refer to your User Materials for further details. Please refer to your User Materials for further details or contact your local dealer/distributor for additional InfoKey support.
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Q-question Can the speed setting for a PT be locked?
A-answer Yes. Each InfoKey controller can be locked in the beginner setting by pressing a special sequence of buttons. You can also set the beginner setting speed, standard setting speed and ‘off’ time for standby mode. Further customization is possible by programming the InfoKey controller at the Segway factory. Programming each InfoKey controller separately is an additional service offered to customers that can be quoted per account by your local dealer. Contact technicalsupport@segway.com for additional questions relating to this topic.
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Q-question Can I configure my own accessory packages?
A-answer Yes. Accessories packages were chosen based on the specific needs of our customers, but you can customize your very own package using Segway approved accessories. Contact your local Segway Dealer/Distributor for options, availability and pricing.
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Q-question Can I order Segway PT accessories online?
A-answer U.S. residents may purchase authorized PT accessories (designed, tested and approved by Segway) from our online store. Please note that accessories that are not listed here on our website are not Segway authorized or endorsed. Additional items, including replacement parts, are available by contacting your local Authorized Segway Dealer. Non-U.S. residents should contact their local Authorized Segway Distributor.
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Q-question Can you insure a Segway PT?
A-answer We recommend you contact your insurance company or local agent to find out what type of coverage is available for a Segway PT. Progressive Insurance and Esurance provide personal use coverage for Segway PTs in most US states. More information can be found by calling Progessive Insurance at 1-800-PROGRESSIVE or visiting www.progressive.com/segway or by calling Esurance at 1-866-455-1980 or visiting www.esurance.com/insurance/segway. For international insurance inquiries, please contact your country’s distributor.
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Q-question Do you still manufacture the first generation of Segway Personal Transporters (e167, i167, i170/180, XT/GT, p133)?
A-answer No. We only manufacture ‘Gen II’ or second generation products. These include the Segway PT i2 and x2. However, if you need assistance, we still offer support for our first generation models. Contact your local dealer/distributor or Segway support with questions.
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Q-question Should I try to troubleshoot issues with my Segway PT before contacting my local dealer?
A-answer There are certain problems you can troubleshoot on your own before contacting your Authorized Dealer, Distributor or Segway Technical Support. Refer to your Reference Manual for details. You may also contact technicalsupport@segway.com with service questions.
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Q-question Is there any recall information I should know about?
A-answer Segway has had two voluntary recalls in its history — in 2003 and 2006. You can find recall information here.
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Q-question How do I keep my Segway PT clean?
A-answer You can keep your Segway PT looking squeaky clean with mild soap and water. Please do not use a pressure washer or a high pressure hose and be sure to keep water away from the charging port. In addition, please note that we do not recommend products that protect and shine rubber, plastic and vinyl surfaces as these products may reduce tire traction and increase the risk of a fall.
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Q-question How do I care for my Segway PT during the winter months?
A-answer Prepare your Segway PT for cold weather and winter storage by referencing our Winter Maintenance Tips document (PDF). This document will provide you with guidelines on how to properly maintain your Segway PT during the winter months.
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Q-question Can I travel with my Segway PT? What about the lithium-ion batteries?
A-answer Several mass transportation providers have specific regulations regarding travel with Segway PTs. Some providers treat them as baggage or an assistive device, others do not. In general, the lithium-ion batteries on Segway i2s and x2s are considered hazardous material and are not allowed on commercial passenger airlines. Still, you can ship your Segway PT anywhere by ground. Check with your local transit provider for more information.
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Q-question Do I have to be hazardous material certified to ship my Segway PT?
A-answer Yes. Shipping PT batteries requires that you be ‘hazmat’ certified. All major shipping companies are qualified to ship hazmat material appropriately and safely. Contact your local dealer/distributor for assistance.
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Q-question How should I dispose of my old batteries from a Segway PT?
A-answer Segway and the Rechargeable Battery Recycling Corporation encourage you to help preserve our environment by returning your unwanted batteries to the nearest hazmat recycling collection point.
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Q-question Where can I find my Segway PT’s serial number?
A-answer Stand behind the PT and lift the back edge of the right floor mat to expose the barcode label. There will be a 12-digit number printed directly on the base of the unit. Be sure to write it down and store it in a safe place.
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Q-question How do I register my warranty with Segway Inc. after purchasing my Segway PT at a dealership?
A-answer Your Authorized Segway Dealer/Distributor will register your machine(s) for you within 72 hours of purchase. If you have questions regarding your warranty, please contact your local dealer directly.
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Q-question I purchased a used Segway PT from a private party. How do I transfer ownership to my name to take advantage of the remaining warranty?
A-answer To transfer ownership, you must provide a written request to Segway Customer Care. Please include a copy of the original invoice or bill of sale identifying the previous owner, the unit’s serial number and your contact information – including name, address, telephone and email address. Fax this information to Segway Customer Care at +1.603.222.6001 or email it and attach your proof of purchase. You can also reach us toll-free at +1-866-4SEGWAY to speak with one of our helpful customer care associates.
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Q-question How can I stay connected with Segway Inc. and informed about Segway products?
A-answer We enjoy being in touch and keeping you current on Segway news. We currently maintain 2 blogs and multiple social media sites. Click here to visit the ‘Stay Connected’ page of our website and begin following us today!
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SEGWAY PATROLLER
Q-question What is a Segway Patroller?
A-answer The Patroller is a PT that has been specifically designed to meet the needs of the security and law enforcement communities. It is often used in downtown areas, airports, entertainment venues, hotels and convention centers as a community policing and patrolling tool. Click here to view the Segway for Patrol website.
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Q-question How can I set up a Segway Patroller Evaluation at my department?
A-answer It’s easy. Click here to submit a Segway Patroller Evaluation request.
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Q-question Do you offer grant research/grant writing assistance, leasing or sponsorships program to help departments and agencies purchase Segway Patrollers?
A-answer For international grant research/grant writing assistance, leasing or sponsorships program inquiries please contact your country’s distributor. Within the United States, we do offer these program. Click here to learn more about all the procurement options we offer domestically.
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DEALERS, DISTRIBUTORS AND TOURS
Q-question How do I become an Authorized Segway Dealer or Distributor?
A-answer Segway is always looking to work with enthusiastic, driven entrepreneurs to further expand our global network of dealers and distributors. Click here to visit our ‘Join Our Global Network’ page. You’ll find more information and an application.
Click here to visit Segway Patrol FAQs
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Q-question How do I become an Authorized Segway PT Tour?
A-answer Tours are only considered authorized when affiliated with Segway Inc. or an international Segway distributor. Authorized tours are listed on Segway Inc.’s website and are required to follow strict training and safety guidelines. Click here to visit our ‘Join Our Global Network’ page where you’ll find an application to become a U.S. Segway Experience Center (SEC). Please direct inquiries regarding international tours to that country’s distributor. Click here to locate a distributor.
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Q-question Where can I take a Segway PT Tour?
A-answer You can find a Segway PT Tour literally in every corner of the world. Please click here to visit our Authorized Tour Locator
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RMP
Q-question How can I learn more about Segway’s RMP product line?
A-answer The RMP product line is based on proprietary technology that has been deployed and proven in rugged environments across the globe as part of the durable Segway PT. Segway’s RMP engineers lead the industry in the areas of drive-by-wire technology, advanced sensing systems, dynamic stabilization and smart battery management. For more information or to contact the RMP team, click here.
Click here to visit Segway RMP FAQs
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